Privacy and Confidentiality
Welcome to the bigflash.lk website (the “Site”) operated by Royal Deals (Private) Limited, We
respect your privacy and want to protect your personal information. To learn more, please read
this Privacy Policy.
- This Privacy Policy explains how we collect, use and (under certain conditions) disclose your
personal information. This Privacy Policy also explains the steps we have taken to secure your
personal information. Finally, this Privacy Policy explains your options regarding the collection,
use and disclosure of your personal information. By visiting the Site directly or through another
site, you accept the practices described in this Policy. - Data protection is a matter of trust, and your privacy is important to us. We shall therefore
only use your name and other information which relates to you in the manner set out in this
Privacy Policy. We will only collect information where it is necessary for us to do so and we will
only collect information if it is relevant to our dealings with you. - We will only keep your information for as long as we are either required to by law or as is
relevant for the purposes for which it was collected. - We will cease to retain your personal data or remove the means by which the data can be
associated with you, as soon as it is reasonable to assume that such retention no longer serves
the purposes for which the personal data was collected and is no longer necessary for any legal
or business purpose.
5.You can visit the Site and browse without having to provide personal details. During your visit
to the Site, you remain anonymous and at no time can we identify you unless you have an account
on the Site and log on with your username and password. - We may collect various pieces of information if you seek to place an order for a product with
us on the Site.
6.1 We may collect various pieces of information if you seek to place an order for a product with
us on the Site.
6.2 We collect, store and process your data for processing your purchase on the Site and any
possible later claims, and to provide you with our services. We may collect personal information
including, but not limited to, your title, name, gender, date of birth, email address, postal
address, delivery address (if different), telephone number, mobile number, fax number, payment
details, payment card details or bank account details.
6.3 We will use the information you provide to enable us to process your orders and to provide
you with the services and information offered through our website and which you request in the
following ways:
I. Processing your orders for products:
II. Process orders you submit through the Site.
III. Deliver the products you have purchased through the Site for which we may pass your
personal information on to a third party (e.g., our logistics partner) in order to make
delivery of the product to you;
IV. Update you on the delivery of the products.
V. Provide customer support for your orders.
VI. Verify and carry out payment transactions (including any credit card payments, bank
transfers, offline payments, remittances, or e-wallet transactions) in relation to payments
related to you and/or services used by you. In order to verify and carry out such payment
transactions, payment information, which may include personal data, will be transferred
to third parties such as our payment service providers.
6.3.1 Providing services
I. Facilitate your use of the services or access to the Site.
II. Administer your account with us.
III. Display your name, username or profile on the Site (including on any reviews you may
post);
IV. Respond to your queries, feedback, claims or disputes, whether directly or through our
third-party service providers; and
V. Display on scoreboards on the Site in relation to campaigns, mobile games or any other
activity.
6.3.1 Marketing and advertising:
I. Provide you with information we think you may find useful or which you have requested
from us (provided you have opted to receive such information);
II. Send you marketing or promotional information about \ products and services on the Site
from time to time (provided you have opted to receive such information); and
III. Help us conduct marketing and advertising
6.3.4 Legal and operational purposes:
I. Ascertain your identity in connection with fraud detection purposes.
II. Compare information and verify with third parties in order to ensure that the information
is accurate.
III. Process any complaints, feedback, enforcement action you may have lodged with us;
IV. Produce statistics and research for internal and statutory reporting and/or record-
keeping requirements.
V. Store, host, back up your personal data.
VI. Prevent or investigate any actual or suspected violations of our Terms of Use, Privacy
Policy, fraud, unlawful activity, omission or misconduct, whether relating to your use of
Site or any other matter arising from your relationship with us;
VII. Perform due diligence checks.
VIII. Comply with legal and regulatory requirements (including, where applicable, the display
of your name, contact details and company details), including any law enforcement
requests, in connection with any legal proceedings, or otherwise deemed necessary by
us; and
IX. Where necessary to prevent a threat to life, health, or safety.
6.3.5 Analytics, research, business, and development:
I. Understand your user experience on the Site.
II. Improve the layout or content of the pages of the Site and customize them for users;
III. Identify visitors on the Site.
IV. Conduct surveys, including carrying out research on our users’ demographics and
behavior.
V. Derive further attributes relating to you based on personal data provided by you (whether
to us or third parties), in order to provide you with more targeted and/or relevant
information.
VI. Conduct data analysis, testing and research, monitoring and analyzing usage and activity
trends.
VII. Further develop our products and services; and
6.3.6 Other
I. Any other purpose to which your consent has been obtained; and
II. Conduct automated decision-making processes in accordance with any of the above
purposes.
6.4 Further, we will use the information you provide to administer your account with us; verify
and carry out financial transactions in relation to payments you make; audit the downloading of
data from our website; improve the layout and/or content of the pages of our website and
customize them for users; identify visitors on our website; carry out research on our users’
demographics; send you information we think you may find useful or which you have requested
from us, including information about our products and services, provided you have indicated that
you have not objected to being contacted for these purposes.
6.5 Subject to obtaining your consent we may contact you by email with details of other products
and services. You may unsubscribe from receiving marketing information at any time in our
mobile application settings or by using the unsubscribe function within the electronic marketing
material. We may use your contact information to send newsletters from us and from our related
companies. If you prefer not to receive any marketing communications from us, you can opt out
at any time.
6.6 We may pass your name and address on to a third party in order to make delivery of the
product to you (for example to our courier or supplier). You must only submit to us the Site
information which is accurate and not misleading, and you must keep it up to date and are
responsible for informing us of changes to your personal data, or in the event you believe that
the personal data we have about you is inaccurate, incomplete, misleading or out of date. Inform
us of changes. You can update your personal data anytime by accessing your account on the Site.
6.7 Your actual order details may be stored with us but for security reasons cannot be retrieved
directly by us. However, you may access this information by logging into your account on the Site.
Here you can view the details of your orders that have been completed, those which are open
and those which are shortly to be dispatched and administer your address details, bank details
(for refund purposes) and any newsletter to which you may have subscribed. You undertake to
treat the personal access data confidentially and not make it available to unauthorized third
parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
- Other uses of your Personal Information
7.1 We may use your personal information for opinion and market research. Your details are
anonymous and will only be used for statistical purposes. You can choose to opt out of this at any
time. Any answers to surveys or opinion polls we may ask you to complete will not be forwarded
on to third parties. Disclosing your email address is only necessary if you would like to take part
in competitions. We save the answers to our surveys separately from your email address.
7.2 We may further anonymize data about users of the Site generally and use it for various
purposes, including ascertaining the general location of the users and usage of certain aspects of
the Site or a link contained in an email to those registered to receive them, and supplying that
anonymized data to third parties such as publishers. However, that anonymized data will not be
capable of identifying you personally.
8 . Security
8.1 We have in place appropriate technical and security measures to prevent unauthorized or
unlawful access to or accidental loss of or destruction or damage to your information. When we
collect data through the Site, we collect your personal details on a secure server. We use firewalls
on our servers. Our security procedures mean that we may occasionally request proof of identity
before we disclose personal information to you. You are responsible for protecting against
unauthorized access to your password and to your computer.
8.2 You should be aware, however, that no method of transmission over the Internet or method
of electronic storage is completely secure. While security cannot be guaranteed, we strive to
protect the security of your information and are constantly reviewing and enhancing our
information security measures.
- Your rights
9.1 If you are concerned about your data, you have the right to request access to the personal
data which we may hold or process about you. You have the right to require us to correct any
inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop
using your personal data for direct marketing purposes.
Where permitted by applicable data protection laws, we reserve the right to charge a reasonable
administrative fee for retrieving your personal data records. If so, we will inform you of the fee
before processing your request.
You may communicate the withdrawal of your consent to the continued use, disclosure, storing
and/or processing of your personal data by contacting our customer services, subject to the
conditions and/or limitations imposed by applicable laws or regulations. Please note that if you
communicate your withdrawal of your consent to our use, disclosure, storing or processing of
your personal data for the purposes and in the manner as stated above or exercise your other
rights as available under applicable local laws, we may not be in a position to continue to provide
the Services to you or perform any contract we have with you, and we will not be liable in the
event that we do not continue to provide the Services to, or perform our contract with you. Our
legal rights and remedies are expressly reserved in such an event.
Furthermore, you also have the right to ask us to delete your data. If you would like to have your
data deleted, fill out the Account Deactivation/Deletion Request Form (“Deletion Request”) or
email your request to support@bigflash.lk. Once your request is received, we follow an internal
deletion process to make sure that your data is safely removed in the next fifteen (15) working
days. You’ll be contacted for verification and your account will be deleted after necessary
protocols are conformed to. - Minors
10.1 We do not sell products to minors, i.e. individuals below the age of 18, on the Site and we
do not knowingly collect any personal data relating to minors. You hereby confirm and warrant
that you are above the age of 18 and are capable of understanding and accepting the terms of
this Privacy Policy.
10.2 If you allow a minor to access the Site and buy products from the Site by using your account,
you hereby consent to the processing of the minor’s personal data and accept and agree to be
bound by this Privacy Policy and take responsibility for his or her actions.
10.3 We will not be responsible for any unauthorized use of your account on the Site by yourself,
users who act on your behalf or any unauthorized users. It is your responsibility to make your
own informed decisions about the use of the Site and take necessary steps to prevent any misuse
of the Site.